Accessibility Statement

Thrive Psychological Services is committed to making mental health care accessible to everyone, including people with disabilities. This statement describes our approach to digital and physical accessibility, the standards we work toward, and how to reach us with questions, accommodation requests, or feedback.

Our Commitment

We believe access to mental health support should not be limited by disability. We continually work to improve the experience for all users of our website and our offices, and we view accessibility as an ongoing process rather than a one-time goal.

Standards We Follow

We aim to align https://thrivepsychservices.org with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the W3C. These guidelines help make web content accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive disabilities.

What We’ve Done

Steps we take to improve accessibility on our website include:

• Using semantic HTML and accessible landmarks so screen readers can navigate the site.
• Providing meaningful text alternatives for images and decorative iconography.
• Designing for keyboard navigation, with visible focus states on interactive elements.
• Targeting sufficient color contrast between text and background.
• Respecting reduced-motion preferences for animation and transitions.
• Building forms with clearly labeled fields, accessible error messages, and predictable focus order.

Office Accessibility

Each of our office locations works to provide an inclusive, welcoming environment. If you have specific accessibility questions about a location — including building entrance, parking, restrooms, or signage — please contact us before your visit and we’ll do our best to accommodate.

Telehealth Accessibility

For telehealth sessions, we use platforms that support common assistive technologies, including screen readers and captioning where available. If you require an accommodation for telehealth — such as live captioning, ASL interpretation, or an alternative communication method — please let us know when scheduling so we can prepare in advance.

Requesting Accommodations

If you need an accommodation to access our services or communicate with our team, please contact us. Requests are considered individually and we will work with you to find a reasonable solution. There is no fee to request an accommodation.

Reporting Barriers & Feedback

If you encounter a barrier on our website, in our offices, or in your interactions with our team, please let us know. Tell us where the issue occurred, what assistive technology you were using, and what you were trying to accomplish. We take this feedback seriously and use it to improve.

Third-Party Content

Some content on our website is provided by third parties — for example, embedded maps, telehealth platforms, and insurance carrier sites. While we choose vendors thoughtfully, we don’t control the accessibility of their content. If you encounter difficulty with a third-party element, please let us know and we’ll help you reach the information another way.

Ongoing Improvement

Accessibility is not a destination. We review our website and our practices periodically, train our team, and adjust as standards, technology, and our understanding evolve. This statement will be updated as our work progresses.

Contact Us

Accommodation requests, accessibility questions, or barrier reports can reach us at: